DELIVERY CHARGES

Standard Delivery Charge

Our Standard fixed courier delivery charges are for deliveries that are defined as "Warehouse to you" despatches, we may use a combination of overnight air freight and/or local courier companies to provide a delivery to you, our standard charges are for any quantity and to any destination within Australia, with the exception of N.T. (See below).

We do not provide standard fixed courier delivery rates for orders being despatched to the Northern Territory, please contact our sales team for advice and quotes on NT delivery rates.


Image supplies:
Next day delivery, any quantity, anywhere
$11.00 (Inc GST)
Spare Parts:
Next day delivery, any quantity, anywhere
$16.50 (Inc GST)
Printers:
Fixed national delivery charge
$27.50 (Inc GST) includes up to 40Kg
* Freight Rate request for larger devices

Next Business Day delivery* is the benefit defined when an order is placed, processed and acknowledged as in-stock on our web-site Monday to Friday between 9.0am and 2.0pm (AEST) – excludes Public holidays.


*Conditions relating to "Next Day Delivery"



Whilst we make every attempt to achieve next day delivery (our success rate is + 95%). There are factors that affect our next day delivery policy. If our closest warehouse to your delivery address does not have the required stock, we are obliged to ship your order from the nearest interstate warehouse with stock. When this occurs we often ship by air, however some items are too large for our standard airbag and in this case we have to ship by road resulting in an extended delivery timeline. If you require your order Urgently we recommend you contact us immediately for an alternative solution.

Express Delivery

We offer a 4-6 hour same day express delivery service to all Metro post codes within Sydney, Melbourne, Brisbane, Adelaide and Perth.

Express Delivery within 4-6hrs: (subject to VIP couriers) TBA

Our same day express delivery service can only be provided if your order is placed and paid for prior to 12 noon AEST Monday to Friday (Excluding public holidays) if you intend to use our same day service you must place your order as a "Phone Sale" or "Bank transfer Sale" at payment option at checkout.

What is a Special delivery Instruction

Courier deliveries happen 9am-5pm Monday to Friday, if nobody is available to sign for the delivery you can give your authority to leave the parcel without a signature (ATL).

Please fill out the "special delivery instructions" in the notes field at the bottom of the checkout page (Max 50 characters). The courier will leave your parcel on the premises wherever he is instructed.

(ATL) Authorisations will absolve www.cartridgestore.com.au of any responsibility for stolen or lost deliveries.

Damaged Goods in Transit

Your valuable purchase is picked and packed by our professional warehouse staff, all your products are packed well and efficiently, packaging has been designed to withstand the rigours of state or interstate transit, in the unlikely event that you receive your order and it has obvious signs of damage or has actually been damaged in transit please contact us immediately.

It would be helpful if you could take an image of the package or product and send that image to us along with a description of the damages sustained, it will help resolve a claim on your behalf and have the item/s replaced under our transit insurance policy with the delivery contractor.

About your delivery

Courier delivery services happen between 9.00am and 5.00pm Monday to Friday, unless an (ATL) is provided, our deliveries must be signed for as a matter of company policy, this ensures that a "proof of delivery" (POD) can be electronically filed and subsequent enquires about your order can be provided.

Please ensure that the delivery information you provide at checkout is correct, if we are not provided with accurate delivery details we will not be able to fulfil your order.

Orders you place on-line are sent direct from our website to the warehouse for processing, once your order has been despatched a parcel consignment note is generated and tracking information is sent to the registered email address on file.

The majority of our orders (for in stock products) are usually delivered the next business day, please note that some remote post code destinations in Australia may take longer.

If you are not available to sign for your order when the courier calls, and have not issued us with a (ATL) the courier will leave a "Fail to Deliver" card, either in your letter box or at your premises door, please call the number indicated on the card within 48 hours to arrange a re-delivery or a pick up from the courier company depot.

Please check your mail box, junk mail that you remove and throw away could include missed courier delivery information.

If your order is returned to our warehouse "Failed to Deliver" because a signatory unavailable, incorrect address details or refused delivery, you may be required to pay a re-delivery fee.

Please remember to print out your invoice or take note of your invoice number for your tracking and reference purposes, you will require this information to make any future enquiries concerning your order.

In the unlikely event your order is not received within 4-5 business days, please email our sales office sales@cartridgestore.com.au by quoting your invoice/order number, we will respond immediately and let you know the current status and location of your order.