RETURNS AND WARRANTY

Image Supplies warranty information

Warranty (12 Months) from the date of delivery.

All Warranty claims must be made within 12 months of the purchase date, given the nature of the products we sell there will be no exceptions to this condition, please note that faulty products will be replaced where applicable and cannot be returned for credit

Some Vendors will require you to contact their support centre directly, see List

Fuji Xerox Supplies:

End users must contact Fuji Xerox Customer Service Centre on 1800 811 177 and follow the voice prompts to the Technical Support department. The customer can discuss their issue with the Technical Support Team. If Fuji Xerox deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest Fuji Xerox representative for assessment. If the item is faulty, Fuji Xerox will issue replacement stock. Alternatively they can be emailed at support.aus@fujixerox.com

Lexmark Supplies:

For all warranty issues in relation to Lexmark Inkjet and Laser supplies, the end-user should contact Lexmark Technical Support on 1300 362 192, option 3 to confirm the product is faulty. If the fault is confirmed the end user will be given a Job Number and referred by Technical Support to point of purchase for replacement.

Oki Supplies:

End users must contact the OKI Customer Service Satisfaction Centre on 1800 807 472 and follow the voice prompts to the Technical Support department. There the customer can discuss their issue with the Technical Support Team. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock.

All Other Vendor/Brand Supplies

Warranty Claims are subject to the following terms & conditions:

  • Product/s have not been tampered with or wilfully damaged by user negligence.
  • The fault must be specifically due to the manufacturer and not your printer.
  • A return Authorisation (RA) form is to be completed and approved.
  • A description of the fault must be explained within your RA form.
  • A sample of the print copy is to accompany the returned product (where possible)
  • The product MUST be returned to the address as instructed by either courier or registered post.
  • Original shipping charges for this purchase are non-refundable.

To apply for a warranty claim please use the RA link at the top of this page, fill out the form and submit for approval, please allow 5 working days for claims to be processed.

Once a claim has been approved by the manufacturer or supplier your RA Number and return delivery address details will be emailed to you with delivery instructions, please retain a copy of the courier/postage tracking of the item returned, this will ensure that Warehouse staff can track and locate your item.

It is the purchaser’s responsibility to return the faulty product to the Warehouse address as specified within the RA documentation, we will supply a replacement cartridge free of charge once the return has been received and approved.

If you require an urgent replacement prior to resolving your warranty claim, please place an additional order on our site, also note your original RA number in the special instructions text box at checkout, when the warranty claim item is received and processed your credit card/bank account will be refunded with the original product purchase value

Please action your Return Authorisation immediately as received as they are valid for 30 days only

Surplus Returns Information

"Surplus Products must be returned within 90 days of Purchase"

Incorrectly ordered or unwanted purchases can be returned for credit providing it is requested within 90 days of the purchase date.

To apply for a product return or refund please apply for an RA number (Return Authorisation) by clicking on the RA tab at the top of this page, fill out the online form and submit for approval, claims received will be processed within 2 business days.

  • Product and package must be unopened and in pristine resalable condition
  • Vendor packaging must be unmarked, writing or stickers are not accepted
  • Sending items for a refund, please pack carefully to prevent any damage in transit
  • We charge a 20% restocking fee of the value of the product/s being returned
  • Returns must be sent as instructed in your RA either by Courier or Registered post
  • Original freight charges and Card Charges are non-refundable (unless otherwise agreed)

Once returned item/s have been inspected and accepted for resale by the Warehouse, the appropriate credit value will be issued to the same credit card or bank account used for the original Invoice purchase.

Return Authorisation Claims are valid for 30 days only, Please action immediately.

Printer Warranty Information

Manufacturer’s warranty claims are subject to specific terms and conditions of the various vendors, follow their instructions (see below)

Brother Hardware

Warranty Period: 12 Months
Brother Technical Support – 02 8875 6000
DOA CLAIM PERIOD - 14 Days from date of purchase (No Exceptions)

Brother has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Brother technical support line on 02 8875 6000 or www.brother.com.au/products/support. If the technical support department is unable to resolve the issue and it’s within the DOA period, they will issue an “incident number” for the product. The product will then need to be returned to Brother along with the incident number for inspection of the goods and approval. If determined by Brother to be DOA the goods are replaced by the reseller, or credited if that is what the end user wishes.

Canon Hardware

Warranty Period: 12 Months
Canon Technical Support (Tel:13 13 83)
DOA CLAIM PERIOD - 14 Days from date of purchase (No Exceptions)

Canon has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Canon technical support line on13 13 83 If the goods are determined to be DOA they can be either replaced or credited via the reseller. The reseller then lodges an RA request to organise for the collection of goods from the end user.

Any product that exceeds the 14 day DOA Report Period must be repaired by a Canon Authorized Service Agent or Canon directly, contact Canon Customer Care on 13 13 83 or visit Canon's web-site www.canon.com.au for details of the nearest service centre and appropriate action

Epson Hardware

Warranty Period: 12 Months
Epson Technical Support – 1300 361 054
DOA CLAIM PERIOD - 14 Days from date of purchase by end user

Epson has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Epson technical support line on 1300 361 054

The end user has to call Epson Technical Support on 1300 361 054. Epson will provide an incident number if they deemed the product to be faulty.

End user to return the printer to the Reseller Warehouse along with the incident number and end user proof of purchase. All components need to be returned in the original packaging. Any missing components will be charged at retail cost.

When the machine has been collected and checked by Epson, if proven to be Faulty beyond repair Epson will issue the Reseller a credit note for the product. When the credit has been received, the reseller will credit the customer the original invoice value.

If the customer requires a replacement machine it will need to be reordered Call 02 8007 6070 for further information relating to reordering a new Printer.

Kyocera Hardware

Warranty Period: 12 Months
Kyocera Technical Support – (Tel13 596 237)
DOA CLAIM PERIOD – 10 Days from date of Purchase

Kyocera has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Kyocera technical support line on Tel13 596 237

The goods are replaced directly via Kyocera.

When DOA product is declared by a Customer Service Personnel for an entry level product, the product may be exchanged with the end user directly instead of the end user returning the product through the reseller where they purchased the product.

For all DOA related issues, Customers are advised to contact Customer Service on Tel13 596 237

Customer Service should try to resolve DOA issues satisfactorily with the Customer as follows: Over the phone If possible to verify and confirm if it is a DOA and organise for the return of the Customer product.

HP Hardware:

Warranty Period: 12 Months
DOA CLAIM PERIOD - 10 Days from date of purchase by end user

HP Australia require that the purchaser contact them directly on Tel 1300 721 147 as the first contact you make in connection to Hardware fault for approval. HP will send you a letter advising you of the authority to return. You will need the serial number and model of your printer before phoning.

OKI Hardware

Warranty Period: 12 Months
DOA CLAIM PERIOD - 14 Days from date of purchase by end user

Technical Support for End-user - Email: aus-support@oki.com or Tel 1300 200 654

OKI has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. If OKI deems the customers claim to be substantiated then the customer will be directed to forward the faulty item to their nearest OKI representative for assessment. If the item is faulty, OKI will issue replacement stock directly.

Samsung Hardware

Warranty Period: 12 Months DOA CLAIM PERIOD - 14 Days from date of purchase by end user

Samsung has a technical support line for all end user product enquiries. The technical support line is the first place a customer should go to determine if their product is faulty. The end user can contact the Samsung technical support line on Tel 1300 362 603.

Please Note: Cartridgestore will not accept any Samsung Hardware Return Requests without a "Samsung Store Credit Authority Number"

Sharp hardware

Warranty Period: 12 Months

The reseller is to contact the supplier returns department and we will issue you an RA for the suspected faulty product.

The product will then need to be returned to the reseller warehouse in full along with the original packaging and RA

Sharp will collect the goods from the supplier warehouse and have a technician check the product.

If the goods are found to be faulty, Sharp will issue a credit. we will in turn credit the original invoice that the faulty machine was supplied on. If the product is not faulty, it will be returned to us and we will then return to you.

If a customer requires a replacement machine it will need to be re-ordered.